Refund policy

At ZENVOGA, your satisfaction matters. We stand behind the quality of our products and want you to shop with confidence. Please read our Return & Refund Policy below.

30-Day Guarantee

You are eligible for a refund or replacement within 30 days of receiving your order if:

• The item arrives damaged, defective, or not as described
• The wrong item is received
• The item is missing parts
• The order does not arrive within the expected delivery timeframe

To process a claim, please contact us within 30 days and provide clear photos or videos showing the issue.

Important

This policy applies only to items that arrive damaged, defective, incorrect, or not delivered.
We do not offer refunds for change of mind or personal preference after delivery.

Non-Returnable Situations

We may not offer refunds in the following cases:

• The order is marked as delivered and no issue is reported
• The item has been used or damaged by the customer
• Incorrect shipping details were provided at checkout
• The package was unclaimed or refused

Return Process

• Contact us at support@zenvoga.com within 30 days of receiving your product
• Include your order number and supporting evidence (photo/video)
• Our support team will review your case and confirm whether a refund, replacement, or reshipment is approved

Refunds

• Approved refunds will be issued to your original payment method within 5–10 business days
• If you prefer a replacement, we will ship a new product at no additional cost

Returns

Due to international shipping logistics, we typically do not require returns.
In certain cases, we may request the item to be returned.

Shipping Issues

If your order does not arrive within 30 days (US), please contact us and we will resolve the issue with a refund or replacement.

Late or Missing Refunds

• If you have not received your refund within 10 business days after approval, please check with your bank or credit card provider
• If the issue persists, contact us at support@zenvoga.com